RETURNS & REFUNDS • PYNAK
REFUND & RETURN POLICY
If the fit is off or there is an issue with your gear, this page explains exactly how returns, exchanges, and refunds work at Pynak.
Crucial to know
Return and exchange window
You have 3 business days from the time your order is delivered to raise any issue with us. Because we deal in performance sportswear (T‑shirts, trackpants, trousers), this short window helps us maintain hygiene and product quality.
Incorrect item received
If you receive a different product than what you ordered (wrong size, colour, style, or item), we will:
- Ship the correct product to you at no extra cost.
- Arrange the reverse pickup of the wrong item wherever serviceable.
Defective or damaged products
If any manufacturing defect is found (stitching issues, damage, major marks etc.), we will:
- Replace the product with a fresh piece, or
- Offer a full refund if a replacement is not available.
If the mistake is from our side (wrong or defective item), we take 100% responsibility and resolve it at no extra cost to you.
Steps to follow for return / exchange
Follow these steps to make sure your claim is processed smoothly:
1
Unbox and record
When your Pynak parcel arrives, unbox it while recording a clear video. This helps us verify the condition of the product on delivery.
2
Check fit & condition
Check the size, colour, and fabric quality without removing tags or using the product for a workout. Keep all packaging safe.
3
Contact us on WhatsApp
Within 3 days of delivery, share your unboxing video and Order ID with our support team on WhatsApp at +91 85068 58867.
4
Verification & resolution
Our team reviews the video and details, and then confirms your exchange or refund. Most cases are resolved within 7 working days.
An unboxing video is mandatory for return or damage claims. It protects both you and us, and helps us resolve your case faster.
Time needed & costs
3 days
Time to report any issue after delivery
Up to 7 days
Typical time to verify and resolve
₹150
Size‑exchange logistics fee (customer error)
Size exchange policy
Ordered the wrong size? No problem, we can exchange it, subject to:
- A flat fee of ₹150 is charged for exchanges when the wrong size was selected by the customer.
- This fee covers reverse pickup (where available) and shipping of the new size.
- For sizing issues, we generally provide an exchange and not a cash refund.
When exchange or refund is not possible
To keep hygiene and quality standards high for sportswear, returns are not accepted in the following cases:
Non‑eligible scenarios
- Used or washed products: Items worn for workouts, washed, or carrying sweat/perfume odour.
- Missing tags or packaging: Original Pynak tags, stickers, or polybags are missing or damaged.
- Late claims: Issues raised after the 3‑day window from the delivery date.
- Customer‑caused damage: Tears, burns, cuts, or shrinkage due to washing or misuse.
Please refer to the size chart carefully before placing your order to avoid avoidable size‑exchange charges.
Order cancellation & refund methods
Order cancellation
You can request cancellation before your order is packed or shipped:
- Send a WhatsApp message to +91 85068 58867 with your Order ID, or
- Email us at support@pynac.com with “Order Cancellation” in the subject line.
How refunds are processed
- Prepaid orders: Refunds are sent back to the original payment method (UPI / card / wallet) typically within 5–7 working days after the product passes quality check.
- COD orders: Refunds, where applicable, are processed via UPI or bank transfer within 7–10 working days after we receive and verify the returned product.
Need help with a return or refund?
Our support team is available to guide you through size exchanges, return eligibility, and refund status.
WhatsApp support
+91 85068 58867
Send your Order ID and unboxing video for fastest support.
support@pynac.com
Use for detailed queries and written confirmations.
Support hours
Mon – Sat, 10:00 AM – 7:00 PM (IST)
We try to respond within 24 working hours.
