PRIVACY POLICY

This Privacy Policy explains how Pynak.com (“we”, “us”, “our”) collects, uses and protects your information when you visit our site, place an order, or contact our support team.

It applies to all visitors and customers of Pynak.com, including users browsing products, placing orders, or reaching out via phone, WhatsApp, or email.

Information you provide directly

We collect information when you:

• Place an order: Name, shipping address, email, phone number, and payment‑related details processed via secure gateways.
• Contact support: Information about your order, fit/size issues, return or exchange requests.
• Subscribe: Email or phone number for updates about new launches and offers (optional).

Sportswear & fit‑related information

To help you choose the right gear, we may also note:

• Size & fit preferences: Such as typical size, height, or fit style (slim/regular) shared during consultations.
• Order history: Previous purchases to streamline re‑orders, returns and exchanges.

Technical data

When you browse Pynak.com, some data is collected automatically:

• Device and browser type, approximate location (city/region).
• Pages visited, time spent, and interactions on the site (for analytics and improvements).
• Cookie information to keep your cart and preferences saved.

Core purposes

Your data helps us:

• Process and deliver orders: Confirm your purchase, dispatch products, and share tracking updates.
• Support you better: Answer queries, guide on sizes, and resolve issues with orders or returns.
• Improve products and experience: Understand what fits, fabrics, and collections work best for our customers.

Promotional communication

• We may send you updates about new drops, offers, or collections only if you’ve opted in.
• You can opt out of marketing messages anytime while still receiving important order notifications.

Trusted third‑party partners

We share only the minimum necessary data with:

• Courier partners: To deliver your orders at the correct address.
• Payment gateways: To process online payments securely (we don’t store full card details).
• Analytics/service tools: To measure performance and improve the website experience.

What we never do

• We do not sell, rent, or trade your personal information with third‑party advertisers.

How we protect your data

We use reasonable technical and organisational safeguards, including:

• HTTPS / SSL: Encrypted connection between your browser and Pynak.com.
• Secure payment processing: Payments handled by trusted, PCI‑DSS compliant providers.
• Controlled access: Only authorised personnel can access customer data when required.

Your controls

You can contact us to:

• Access: Ask what personal information we hold about you.
• Correct: Update incorrect contact or address details.
• Delete: Request deletion of your data where possible (for example, after all active orders are completed and legal obligations are met).
• Opt‑out: Stop receiving marketing messages from us.

How to reach us

For any privacy‑related request, you can contact:

• Email: support@pynac.com
• Phone / WhatsApp: +91 85068 58867